Tormami is a classifieds marketplace that helps buyers and sellers discover each other and communicate about listings. Before you buy or sell, review the listing carefully, confirm the other party’s details and keep important transaction information in writing.

• Use accurate account information and keep your login secure.
• Read listing descriptions, prices, locations and conditions before proceeding.
• Ask clear questions whenever information is missing or unclear.
• Use Tormami responsibly and follow all marketplace policies.

Sellers are responsible for making listings truthful, current and easy for buyers to understand.

• Use genuine photos and accurate titles, descriptions, prices and locations.
• Clearly disclose defects, limitations, availability and important conditions.
• Do not post duplicate, misleading, counterfeit, prohibited or unavailable items.
• Respond honestly to buyer questions and honour agreements you make.
• Remove or update listings promptly when an item is no longer available.

Buyers should take reasonable steps to understand a listing before making a payment or completing a transaction.

• Review the full listing and confirm the item, price, condition and location.
• Ask for additional information or evidence where appropriate.
• Do not send money solely because a seller creates urgency or pressure.
• Inspect goods when practical and confirm that what you receive matches the listing.
• Communicate respectfully and only make genuine purchase enquiries.

Use practical safety measures whenever money, delivery or an in-person meeting is involved.

• Meet in a public, well-lit place when an in-person transaction is appropriate.
• Avoid carrying unnecessary cash and consider bringing another person with you.
• Verify payment instructions before transferring money.
• Keep receipts, messages and other transaction records.
• For shipped items, agree on the delivery method, tracking and responsibility before payment.

Tormami provides the marketplace connection; buyers and sellers remain responsible for evaluating and completing their own transactions unless a specific Tormami service states otherwise.

Be cautious when an offer looks unrealistic or someone asks you to act outside normal marketplace behaviour.

• Be suspicious of prices that are dramatically below market value without a clear reason.
• Never share passwords, one-time codes, PINs or sensitive banking credentials.
• Do not trust screenshots alone as proof of payment.
• Be cautious with unexpected links, QR codes, payment requests or requests to move to unfamiliar platforms.
• Report suspicious listings, messages or users to Tormami support.

Listings must comply with applicable law and Tormami marketplace rules. Content may be removed where it is unlawful, unsafe, deceptive or unsuitable for the marketplace.

• Illegal, stolen or unlawfully obtained goods.
• Counterfeit goods or listings that misuse another party’s intellectual property.
• Dangerous, restricted or regulated items where listing or sale is not permitted.
• Fraudulent services, impersonation, deceptive offers or pyramid-style schemes.
• Content that promotes abuse, exploitation, hate, violence or other unlawful activity.

Tormami may restrict additional categories where necessary for safety, compliance or marketplace quality.

Communication should stay relevant to the listing and remain respectful.

• Do not threaten, harass, discriminate against or abuse other users.
• Do not send spam, repeated unwanted messages or unrelated promotions.
• Do not request unnecessary personal or financial information.
• Keep enough written communication to understand what was agreed.
• Report abusive or suspicious messages rather than escalating the situation.

If a transaction does not go as expected, first try to resolve the issue calmly with the other party. Keep relevant listing information, messages, receipts, photos and delivery evidence.

If you need Tormami’s assistance with a marketplace issue, contact support and provide a clear summary together with relevant evidence. Tormami may review marketplace activity and take platform-level action, but cannot guarantee recovery of money or property in private transactions.

Where reviews or ratings are available, use them to describe genuine experiences.

• Keep feedback factual, relevant and respectful.
• Do not post fabricated reviews or coordinate misleading ratings.
• Do not use reviews to threaten, extort or disclose private information.
• Tormami may remove reviews that violate marketplace rules.

Tormami may investigate reported or detected violations and take action appropriate to the circumstances. Actions can include requesting changes, limiting visibility, removing listings, restricting features, suspending accounts or permanently removing access.

Serious or repeated misconduct may result in stronger action. Tormami may also cooperate with lawful requests from competent authorities where required.

For questions about marketplace safety, buying, selling, a suspicious listing or these guidelines, contact the Tormami support team at support@tormami.com.

Please include enough detail for the team to understand the issue, but never send passwords, PINs or one-time security codes.